Help and Support

Support

Double Image^®

One of my domain controllers was running as a file server on a dynamic disk. So, at first, I was searching for a backup software which could image dynamic disks.

V2i Protector Server Edition seemed suitable. But it was too much expensive. Also, I heard that active V2i Protector used too much of the computer resources.

After using Double Image 5.0 for a couple of months, I just want to let you know what I particularly like about it.

Found Double Image 5.0 to overcome the price problem.
Double Image 5.0 allows me to fully use my server while a server snapshot backup is taking place.
Double Image also works quite fine with Japanese characters. (perhaps because it's a Unicode build)
Double Image honors the date/time format of the user's regional setting.

These are rare accomplishments among English software which is usually not internationalized.

Thanks, and please keep up the good work. "

T. H.
Japan

Help and Technical Support

FAQ - Search the Help database for answers

Keyword Search - match against all fields
Do range searches
By category

Help Desk - Post and Modify Support Calls

Add a new support call, describing problems or suggestions
Modify your previously submitted support call
View the status of your previously submitted support call
Confirmation emails are sent to you after a support request has been placed
You are notified via email each time your support call is updated throughout the duration of the support request
Administrators and/or Technicians are immediately notified of your support call
You can work one on one with the technician that is assigned to the support request

Upgrades and Updates

After installing the first download of Double Image, new software releases may be available for you
Determine which Double Image release you have installed by clicking the Help menu and selecting the About dialog on the main Double Image user interface window
We recommend that whenever possible, use e-mail support.
We are better able to track problems, reply with detailed solutions, and reserve phone lines for those that have quick questions or needs.