| Question: |
What is the support request process that Host Interface International (HII) provides to all of its clients and customers? |
| Answer: |
Host Interface International (HII) provides all of its clients and customers with comprehensive and proven Help Desk support infrastructure.
Click Help Desk to get started. Follow the suggestions for entry of a support request. Link to FAQ (Frequently Asked Questions). The FAQ database contains many references to questions and answers related to Double Image and submissions from other users.
Use the SEARCH feature to look for KEY words related to your question or problem.
Typically, a customer adds a support request to the help desk.
The customer receives a thank you email, and the admins/technicians are also notified via email and/or pager of the newly added support request.
The techs can then log in, review the request, assign a priority, work on the problem, and fill in comments in the progress/solution box. Update emails are automatically sent to the customer throughout this process. Also, during this time, the customer can log back in and see the status or make changes.
Once the techs have completed the support request, a final email is automatically sent to the customer notifying them of completion, along with progress/solution comments.
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